How does Shenzhen outsourcing customer service achieve high efficiency？

　　I believe everyone knows about outsourcing customer service. This is a platform for enterprises and e-commerce owners to provide professional customer service personnel, especially for short-term and temporary customer service personnel. So today we are going to explain how the outsourcing customer service of the big promotion festival can achieve efficient service.

　　First, clear objectives

　　Before the big promotion festival, we should put the historical data of the previous big promotion festival, the operation of the scheduled stores and the collective goals. The most noteworthy are historical turnover, customer unit price, conversion rate, number of visitors and customer service data in the same period. The operating basis of the store, seasonal goods, explosions and activities are also very important, which will help us refine our service objectives in the later promotion activities.

　　Second, sort out the activities

　　During the big promotion festival, all departments should fully coordinate and communicate well, and at the same time, take into account the customer side. Anticipate the problems that customer service may encounter in the promotion festival, and communicate with customers in time after sorting out the words of the promotion activities, so as to maintain the unity of words and avoid customer ambiguity.

　　Third, the problem summary

　　In the past, all kinds of problems occurred during the big promotion festival, outsourcing customer service should summarize more and formulate corresponding emergency plans. In order to avoid the same trouble, customer service has many problems to consider. The traffic is more than before, how to arrange the customer service, whether the customer service has no payment, how to urge the customer service, etc. These problems should be considered by the owner in case of emergency.

　　The above is the summary of outsourcing customer service to achieve efficient service in the big promotion festival. If you are an outsourcing customer service staff, do you do the same? Today's topic Xiaobian will share this for everyone, hoping to help you in front of the screen!